exams tomorrow!

service support is first up.

• service level management
• capacity management
• availability management
• it service continuity management
• it financial management
• security management

enough management? i'm gonna od on ibuprofen before i go in to give my poor hand the best shot at survival for 3 hours of essay writing. this is the pinnacle of it knowledge, and you can't use a computer? hmm, kinda makes you suspicious about the whole thing...