itil service masters

observations and thoughts:

• cool class - finally, we get away from the IT weenie stuff and focus on business fundamentals. welcome to senior management.
  
• how many it geeks does it take to do a SWOT analysis? hmm...
• there is a Brit at my table. there always seems to be a Brit.
• he is a smart Brit and very witty; the things he talked about his company doing were absolutely amazing. i've never heard of anything like it. additional consideration: his IT budget is $2B. oh.
• when you present, what you're presenting actually matters. oh. lesson 2?
• only identified 1 guy that may wander for the class driving the rest of us insane. usually there are 2, i suspect i know who it is, but i'm waiting for her to out herself for the whole class.
• academics - it's easy, if you don't know, then make an educated guess as your predication, justify it, and move out. do not spend 25% of your time worrying about it. the point is to learn. critical thought analysis is the end-goal.
• i have a thing for confident, professionally capable women. seeing an attractive woman perform capably in the workplace or classroom -- i completely fall for that. sigh.
• exam is expected to be 70-100 pages of double-lined response over two days in august. i just erased what i wrote because it would have been a double entendre. i don't think i'm capable of physically being able to write that much. can i dictate?